Basa game Privacy Policy

Welcome to basa game. This Privacy Policy describes how basa game collects, uses, stores, and protects all information related to our online betting platform. When you use basa game through our website, mobile app, or any other digital channel, you are deemed to have accepted the terms of this Privacy Policy.

We believe you should have full control over your personal information. That's why this policy explains in plain language what information we collect, why we collect it, and how we keep it secure. If you have any questions, feel free to contact us anytime.

Basa game collects various types of information, but we only ever collect what is necessary to provide our services. Here is a breakdown by data type:

2.1 Information You Provide Directly

When you register or use our platform, the following information is collected:

• Full name (as per national ID card or passport)
• Mobile Number & Email Address
• Date of birth and age verification details
• Current and permanent address
• Payment method details (Mobile Pay, Nagad, bank account number, etc.)
• National ID or passport number (for KYC verification)
• Username & password (stored in encrypted form)

2.2 Automatically Collected Information

When you use basa game, the following information is automatically collected for technical reasons:

• IP Address & Device Type
• Browser name & version
• Operating system information
• Login times & session information
• Betting History & Transaction Records
• Pages visited and usage patterns
• Data collected via cookies and web beacons

Basa game uses your data only for specific and legitimate purposes. We never use your information unnecessarily. The key purposes are outlined below:

• Account Management: Completing your registration, keeping your login secure, and updating your profile.
• Payment Processing: Processing deposits and withdrawals securely, and maintaining a record of all transactions.
• KYC Verification: Verifying age and identity, preventing money laundering.
• Customer Support: Resolving your complaints and queries promptly.
• Security Verification: Detecting unauthorized access and fraud.
• Legal obligations: Meeting regulatory requirements.
• Service Improvement: Analyzing user experience to improve the platform.
• Relevant Offers: Sending promotional offers tailored to your preferences (you can opt out anytime).

Basa game does not sell, rent, or trade your personal data to any third party. However, in certain circumstances, we may need to share information with our trusted partners:

4.1 Payment Processors

We use trusted payment gateways to process deposits and withdrawals. These providers only receive the information necessary to complete transactions and are bound by strict privacy policies.

4.2 Legal Obligations

If any regulatory authority or court requests information under Bangladeshi or international law, basa game is legally obliged to provide it. However, we always disclose only the minimum necessary information.

4.3 Fraud Prevention

In cases of serious fraud or criminal activity, we may cooperate with law enforcement agencies. Even in these cases, we remain committed to protecting users' fundamental rights.

4.4 Technology Service Providers

We use services from certain technology companies to operate our platform (such as server hosting, analytics). These companies operate under strict confidentiality agreements and cannot use your information for their own purposes.

The basa game website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may cause some features of basa game to not function properly.

Basa game uses industry-leading technology and practices to keep your data secure. Our security infrastructure operates across the following layers:

• SSL/TLS Encryption: All data transmitted between you and our servers is protected with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security is enforced during login.
• Firewall Protection: Advanced firewall systems are in place to prevent unauthorized access.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Data Masking: Sensitive information (such as card numbers) is masked before being stored in our systems.
• Access Control: Only authorized personnel can access specific data.
• Backup System: Regular backups are taken to minimize the risk of data loss.

Basa game retains your data only for as long as necessary. Retention periods vary by data type:

• Account information: For the full duration your account is active, plus an additional 5 years after closure.
• Financial transaction records: A minimum of 7 years, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Betting History: For the duration of account activity and 3 years after closure.
• Cookies & Analytics Data: Up to 2 years.
• Customer support conversations: Up to 2 years.

Once the designated retention period expires, your data is securely deleted or anonymized so it can no longer be identified.

Basa game respects your right to data privacy. Under international privacy law, you have the following rights:

To exercise any of these rights, email support@basagame.com. We typically respond to your request within 30 days. In some cases, legal obligations may prevent us from deleting certain information — if so, we will explain why.

Basa game is a betting platform for adults. We strictly do not collect information from or provide services to anyone under 18 years of age. Age verification is mandatory at registration.

If we discover that a minor has created an account using false information, that account will be closed immediately and all associated data will be deleted. If a parent or guardian suspects their child is using our platform, please contact us right away.

If you have any questions, concerns, or requests regarding this Privacy Policy, you can reach us through any of the following methods:

• Email: support@basagame.com
• Live Chat: Click the chat icon at the bottom right corner of the website
• Support Hours: 24 hours, 7 days a week

We typically respond to all emails within 48 hours. For urgent matters, use Live Chat — you'll get a faster response there.